Articals
Order shows delivered but it's not at my address
June 18 2024 11:55am
Please see the contact info for shipping couriers below: UPS: Please contact them via phone at 800-742-5877.FedEx: File a missing package claim b…
Shipping & Returns
Shipping PoliciesShipping method of Standard Delivery is a delivery by any of the following providers:FedExUPSUSPSGround ShippingOrders shipping via ground will…
I received my order from Amazon and my item is broken or missing parts.
Amazon direct ships from their warehouse, so we have no access to any order information or tracking information that would allow us to issue a replacement or re…
I ordered an item from Amazon and it shows delivered but I haven't received it, what should I do?
April 16 2023 10:11am
Amazon direct ships from their warehouse, so we have no access to any order information or tracking information that would allow us to issue a replacement or re…
I had an issue with my Amazon order, and when I reached out to them, they referred me back to you. What should I do?
Amazon direct ships from their warehouse, so we have no access to any order information or tracking information that would allow us to issue a replacement or re…
Why isn't my discount code working?
April 22 2023 8:58am
If you’ve received a discount code and it’s not working, please refer to the exclusions provided at the time of delivery. Below are a list of most…
If I place an order to send as a gift, is there a way to hide the pricing?
We do not include pricing on our packing slips. This information is only visible on your order confirmation. …
Can I use multiple credit cards when placing an order?
April 23 2023 6:13am
Unfortunately, we are unable to split payment across multiple cards during checkout. …
How do I cancel my order?
May 3 2023 7:18am
Unfortunately, once an order is placed it cannot be edited or canceled however you can return the order for a product refund within 30 days of the order date. P…
Can I place an order on your website to ship outside of the US?
June 18 2023 1:45am
Unfortunately, at this time we are unable to ship outside the US. Please note we do have international websites in the following locations:Germany:
How can I get a discount?
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Klarna
July 1 2023 6:28am
Shop now, pay with Klarna.We’ve partnered with Klarna to give you a better shopping experience.It’s smoooth and simpleKlarna helps you elevate your …